It has occurred to me that my resume is simply too truthful. I’ve done a lot in my work life that can be applied to management types of positions that I do not promote well enough to get me a happy job in leadership. I need to do something about this.
The following is a list of my career experience:
Dell
- Help Desk for PCs, Notebooks, and Laser Printers
- Technical, Policy, and Tool support for a floor of 200+ employees
- Handle customer escalations and complaints
- Approve concessions and part/service/unit exchanges
- Develop and present training for 20+ new hires per class
- Part/Service dispatch auditing
- Process and build whole unit exchanges
- Data analysis on part/service dispatches
- Case/Time management for 30+ employees
- Data analysis on case logs for policy adherence and possible customer experience failures
- Supervision of 30+ employees
- Case/Call auditing for policy adherence and customer service skills
Norman Regional Hospital - Health Information Technology
- Help Desk and Desk Side support for PCs, Notebooks, Dot Matrix/Laser Printers for Hospital Staff
- Monitor and maintain tape backups 5+ servers
- Monitor and maintain server activity for Cerner, Exchange, and Print Server
- Printer and Deliver reports to various hospital departments
Starbucks
- Opening and closing operations
- Inventory control
- Product placement
- Prepare and serve products to customer specifications
- Clean and maintain store equipment
- Handle customer concerns, complaints, and questions
- Product sales for coffee and in home machines
- Cash register operations
- Training of new employees
CompUSA
- Front End Customer Service Leadership
- Supervise 4+ employees
- Train new cashiers
- Store and cash register opening and closing operations
- Handle customer concerns, complaints, and questions
- Process warranty repairs and exchanges
Internation Associates Inc - Contract
- Accquire and setup small office PC and network enviorment equpiment based on customer needs and budget
- Maintain network, cabling, router, and PCs
- Update and build on enviorment based on customers continued needs and growth
So… now I need to rewrite this to so it looks like I’m a bad ass at what I do and what I do is lead people and run businesses.
